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Refund and Return
Introduction
We want you to be happy with your purchase from Vinaz. As a customer of Irozon AB (trading as Vinaz), you have the right to withdraw from your purchase within 14 days of receiving your order. Our garments are often limited drop pieces, but your statutory rights are never limited.
hello@vinaz.se
1. Right of Withdrawal / Change of Mind Returns
The statutory withdrawal period is 14 days from the date you receive your item. If you decide to return it, you must notify us within this period at hello@vinaz.se. After you inform us, you normally have 14 days to return the item.
- Standard outbound delivery costs are refunded where legally required. Additional express or premium shipping costs may not be refundable.
- We may withhold the refund until we have received the returned product or you provide proof that it has been sent back.
- You may carefully inspect and try on the garment as you would in a shop. A deduction may be made if the product’s value is reduced by unnecessary handling.
- Please return the original packaging and any tags where reasonably possible.
2. Defective, Damaged or Incorrect Products
If your product arrives defective, damaged or not as described, please contact us at hello@vinaz.se Swedish consumers generally have the right to complain about an original defect for up to three years.
- This type of claim is not subject to the 14 day withdrawal deadline.
- We will work with you to arrange a replacement or refund. We will cover reasonable return shipping costs.
3. Return Conditions
Returned products must be in their original condition: unworn, unwashed and with tags and packaging intact. Items that are damaged or show signs of wear or have been altered may not be accepted or may result in a deduction.
4. Return Shipping and Costs
The cost of return shipping for change of mind returns is [RETURN SHIPPING RESPONSIBILITY]. We recommend using a tracked service. For defective, damaged or incorrect items, we will cover the return shipping cost.
5. Refund Process
Once a return is received and inspected, we will notify you and process your refund via your original payment method. Refunds are typically issued within a reasonable period after we receive the returned product.
6. Personalised or Altered Products
Personalised or customer altered products that cannot be resold may not be returned unless they are defective or damaged.
7. How to Return an Item
To initiate a return, please email us at hello@vinaz.se with your order number and reason for return. Once your return is approved, please send your item to:
Bjursätragatan 156, lgh 1103, Bandhagen